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Empower Your Team with Expert-Led Support, Scalable Training, and Strategic Enablement
Whether you're a growing team or a national enterprise, ARKANCE | Advantage gives you flexible access to the training, technical support, and proactive services you need to get the most out of your Autodesk and Bluebeam software.
One Subscription. Endless Enablement.
Take the next step toward smarter software use
Support Services
TICKETED REPORT PORTAL - REACTIVE SUPPORT:
SOFTWARE ERROR & ISSUE SUPPORT:
Guidance on diagnosing and resolving crashes, bugs, and unexpected behaviours—escalating to software vendors when required.
UPGRADE ASSISTANCE:
Support for software version upgrades, including compatibility checks and help troubleshooting issues during or after installation.
REMOTE TROUBLESHOOTING:
Real-time support through remote desktop tools like TeamViewer, Microsoft Teams, or Quick Assist for faster resolution.
DEFINED SERVICE LEVELS:
Priority ticket handling with set response and resolution times based on issue severity, to reduce downtime and risk.
CUSTOMISATION & OPTIMISATION SUPPORT:
Includes up to 2 hours per user per year for template refinement, custom content creation, and workflow improvement within your support plan.
USER ONBOARDING & LICENSE ADMINISTRATION:
Helping you choose the right license types, term lengths, and quantities to ensure efficient usage and proper distribution across your team.
Providing guidance for software installation, managing updates, and ensuring compatibility with your systems and infrastructure.
Monitoring license terms and renewal schedules, offering timely advice to maintain compliance and avoid disruptions to your operations.
Enablement | All Access Training
24/7 Access | Knowledge Portal:
How-to Videos
Guides
Autodesk Resources
Bluebeam Resources
Add-On | Enablement Plus:
Private 1:1 Training and Advisory
Workflow Automation & Data Connectivity
Company-Wide Template Standardisation
ILT | Instructor-Led Training:
30+ Rotating Courses (Basic to Intermediate)
Modular Format - 2hr Sessions across 1-2 Days
Updated Quarterly - Continuously Active
Advanced Skill Courses - Weekly
NEXT/ BEST PRACTICE Webinars - Monthly
One Subscription. Endless Enablement.
Take the next step toward smarter software use