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• License Procurement & Allocation

• Software Installation Assistance

• Account Setup & User Access

• License Compliance & Renewal Management

• Software Upgrade Support

• Software Errors & Bug Fixes

Remote Desktop Support

• Real-time troubleshooting via TeamViewer, Microsoft Teams, or Quick Assist

• Live support for quicker diagnosis and resolution

• Ideal for complex or urgent technical issues

"How Do I?" Support

• Ask time-sensitive workflow and usage questions

• Get step-by-step guidance from product experts

• Keep your projects moving without delays

Priority Ticket Resolution

• Critical issues receive priority handling

• < 2-hour response time commitment

• Reduced operation risk with faster turnaround

Training Guidance

• Tailored course recommendations based on your team's needs

• Suggestions for upcoming deep-dive day sessions

• Support in building long-term team capability

Autodesk Construction Cloud (ACC) and Vault are not covered under this Support offer. For dedicated ACC and Vault support packages and pricing, see Services Menu Tab.

Learn the core skills of 2D drafting in four hands-on sessions. You'll cover interface navigation, drawing tools, layers, annotations, and layouts—building the confidence to create clear, professional AutoCAD drawings from start to finish. Perfect for new users ready to get productive, fast.

Master the fundamentals of Civil 3D in four focused sessions. Learn how to create surfaces, alignments, profiles, corridors, and pipe networks while managing design data with styles, labels, and shortcuts. Build the skills to confidently deliver clear, accurate infrastructure designs and documentation.

Gain confidence in Infraworks over four sessions designed for early-stage infrastructure designers. Learn how to build 3D models using real-world data, create roads and terrain features, and enhance models with city furniture and Revit integration.

Build your Inventor skills over six sessions focused on the fundamentals of 3D mechanical design. Learn how to sketch with precision, create and modify solid models, and assemble components using libraries and constraints. You’ll also generate documentation, manage BOMs, and create presentation-ready visuals.

Master the foundations of architectural design in Revit across four hands-on sessions. Learn to model core elements like walls, floors, and roofs; create precise plans, sections, and elevations; and produce clear documentation with tags, dimensions, schedules, and sheets.

Build a solid foundation in structural design with Revit in this four-session course. Learn to model key structural elements like beams, columns, slabs, and foundations, and apply essential detailing tools including bracing, reinforcement, and steel connections. Equipping you to manage structural projects.

Learn to model and document mechanical, electrical, fire, and hydraulic systems in this four-session foundational course. You’ll cover Revit MEP project setup, linking models, managing spaces, and creating duct, pipe, and electrical layouts. Gain skills in system analysis, clash detection, and project documentation.

This two-session course is designed for managers, estimators, builders, and senior designers who need to review Revit models without authoring documentation. Learn to confidently navigate models, customise views, extract data through schedules, and export for collaboration.

This two-session course introduces the core tools in Navisworks Manage for coordination and 4Dsimulation. Learn to navigate the interface, link models, and create search sets. Gain hands-on experience performing clash detection, generating reports.

This two-session course introduces you to real-time rendering using Twinmotion, tailored for Revit users. Learn to import and prepare models, build immersive environments, and apply lifelike elements including lighting, weather, and animated people or vehicles.

This six-session course introduces CAD users to 3D structural modelling and fabrication drawing in Advance Steel. Learn essential tools, workflows, and documentation techniques from certified Autodesk instructors.