[Case Study]

Boosting Safety and Efficiency in Utilities

How a Regional Energy Provider Transformed Field Reporting with GoCanvas

Overview

A regional utilities provider in NSW, responsible for maintaining thousands of kilometers of electrical network, was burdened by outdated paper processes. Inspections, outage logs, and compliance reports were slow, inconsistent, and prone to error.

GoCanvas has given us immediate visibility into what’s happening in the field. Crews can log inspections in minutes, and managers see the data right away — no more waiting days for paperwork to catch up.

Operations Manager

The Problem

Field crews were filling out forms by hand, then waiting days for data to be entered into central systems. This created compliance gaps, slowed response times, and left managers without real-time visibility into network conditions.

The Solution

By digitising inspections and reports with GoCanvas, the utility enabled its crews to capture data directly on mobile devices — even offline. Photos, signatures, and GPS stamps fed instantly into branded reports and synced with their asset management system.

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Read how GoCanvas has benefited inspections, and safety

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