[Case Study]

Reducing Downtime in Mining

From 72-hour safety close-outs to same-shift resolution. Discover how GoCanvas helped a WA mine digitise inspections and boost compliance.

Overview

A WA open-pit mine transformed its inspection and reporting processes with GoCanvas. By moving away from paper forms, supervisors and operators now complete site, safety, and GET inspections directly on mobile devices. The shift provided instant visibility of field data, faster response times from maintenance, and improved accountability across shifts.

Background

The mine operates in one of Australia’s most remote regions, managing a fleet of haul trucks, excavators, and fixed plant equipment. Each hour of downtime carried costs of up to $30k in lost production. Yet, inspections were still captured on paper, often submitted long after shifts ended. This meant critical issues went unnoticed until breakdowns occurred, while compliance reporting consumed valuable resources.

Before GoCanvas, by the time paperwork made it back to the office, minor issues had already become major ones. Now, supervisors flag problems on site, and our maintenance team jumps on them straight away.

Operations Superintendent WA Open-Pit Mine

The Problem

Paper-based systems created delays and blind spots. Supervisors lacked a reliable way to flag urgent maintenance needs, leaving teams in reactive mode. Safety observations and environmental checks were inconsistent, and audits required manual collation of paperwork. Ultimately, the mine was losing production time and struggling to maintain compliance — with downtime costs mounting quickly.

The Solution

By adopting GoCanvas, the mine standardised inspections and digitised them for mobile use. Daily site audits, safety observations, GET condition checks, and incident reports were all shifted into a single platform. Supervisors now capture data on-site with photos, GPS, and signatures, while maintenance receives automatic alerts the moment issues are logged. This created a proactive approach to both safety and asset management.

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The Outcomes

  • 40% faster inspection reporting

  • Multiple GET failures prevented in first 6 months

  • Downtime reduced by 18% (~$1.2M saved annually)

  • Safety close-outs cut from 72 hours to same-shift resolution

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